We are delighted to inform you that we are undergoing a series of updates and upgrades at Macclesfield Performance and Run Macclesfield, with each intended to enhance your experience as a visitor or member of our gym.
With an increase in coaches, classes, courses, treatments and open gym time to our timetable it has become apparent that we need a more sophisticated signing in and out system at MP.
To ensure the safety of all on site and to also enhance the professionalism of our service to you, we felt that a comprehensive system with individualized coding was the only way forward.
We may be a small independent facility but we have huge aspirations and your 100% customer satisfaction is at the heart of every decision we make.
Over the next few weeks your coaches, instructors and sports therapists will be trained in our new signing in system. They will then be setting out to ensure that every member and visitor to the gym has signed in and signed out on each visit.
Those that are regulars to the gym such as “members” will receive an invitation to download our partner app next week, which will store their individualised QR code for quick and easy sign in/out. This will be sent by email to all on our members list so if you do not receive one and you are a member please let us know.
Even if you have been sent the QR code, you will be prompted on first visit to sign in manually to complete your member profile. From then on a quick scan of your code both in and out of the gym will suffice.
One-off visitors such as “pay-as-you-go” customers and personal training clients who do not use the gym as a member will be required to sign in as a “guest” on arrival using a simple 4 step process of which takes just a few seconds of your time.
“Sign in” will be clearly marked at the front of the gym at the top of the stairs, we ask that everyone does their best to get in the habit of this as soon as possible and so in an effort to get you all in to a good routine. We will be running a series of sign-in/out competitions once the system is fully active. Keep an eye open for more details on this.
In the meantime we ask all members to keep a look out for their invitation and to complete the download process as soon as they recieve it.
Many thanks from all the team at Macclesfield Performance & Run Macclesfield.